If there are any reasons related related to the task, which prevent your employee the task completion for the first time, e.g. there is a technical problem - the employee reports that the task is suspended.  

In Harmodesk you can define any task suspension name, depending on the specific character of a work of a particular team and its needs.

Why should employees report the suspensions ?
Pressing the appropriate "suspension" button indicates a specific reason why the task cannot be completed for the first time. Thanks to this, the system collects additional information about problems in the task completion process, which enables you to create reports on the quality of your team's work. Thanks to them, you can easily identify the problems that inhibit the task completion process of your team and you can eliminate them.

In our example, the employee clicks the orange button: Technical Problem. After the selecting the button, the task completion time will be paused.