Eliminate lack of visibility, unbalanced workload, repetitive problems.
Harmodesk is a process-based operations management automation.
Harmodesk = harmony at work + shared tasks' platform for the team.
It prioritizes tasks, matches them to the right people, dispatches them, and monitors their status.
Users are notified about the next task they should engage in.
Our Clients observed improved deliveries within their SLA – from ~70% up to 99% – with engagement levels rising by 15% and processing time dropping by up to 30%.
Implementation takes 2–4 weeks. Break even within 1–3 months.
ROI Guaranteed.
> 10 people – the larger you are the better gains for the Client
Harmodesk collects tasks related info from all your transactional systems (ERP, ticketing / service desk, workflow etc.)
Tasks are dynamically sorted and prioritized.
Harmodesk dispatches tasks one by one to the right employees based on their skills and individual strengths.
Simultaneously, it measures process performance and generates online team boards and management reports in Qlik.
Harmodesk is an independent software backboned by Salesforce (#1 SaaS Platform by Gartner), ensuring 100% security standards.
It is a quasi Plug and play solution. Implementation does not require any IT engagement.
Advanced reporting & analytics is empowered by Qlik View – top quality Business Intelligence software.
Harmodesk adresses work organization management-related problems across 5 main areas:
You don't have visibility into tasks’ status, team performance, and utilization.
You want to stop breaking your Timelines SLA’s and free up from 90% of escalations.
You need to do more work with the same team and with no impact on quality.
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You are fed up with recurring quality problems and time-consuming methods of eliminating them.
You see teammates tend to focus too much on themselves, their needs. Team morale is low.
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Work organization was highly individualized. We didn’t know who did what and when the task is done.
Thanks to Harmodesk our work became visible and easy to manage.
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Harmodesk means less stress. I’m sure that priority tasks will be completed on time whereas earlier 85% of invoices were waiting for more than 5 days. Currently, all invoices are completed in a single day.
We achieved a 30% productivity growth. With the same number of staff, we can provide service for new clients.
Using harmodesk we had data on Client’s related quality problems. There were a lot of issues. We met with the Client. We discussed data and we managed to implement improvements. Now, cooperation with this Client is fast and efficient.
We have all engaged. We have developed certain standards. Now our work is a pleasure not a stress as it used to be before
Legacy way of work organization used in 99% of teams has a dangerous side effect of time eaters. Eliminate them. Free up time.
Harmodesk’s intelligent automation uses proven productivity strategies. Result?
At least extra 10% of time. Every month.
“There is nothing more valuable than your time.”
Team leaders finally have time to manage people, they need not worry about tasks.
Equip your leaders with an app that will enable them to take back control over the tasks and free up time to focus on what really matters!
I absolutely did not believe in assurances that implementation would be fast, would only 2–3 days of my manager’s time and that we can avoid IT problems. I was very surprised by the fact that 2 weeks after the start we were working in a different way and the employees could immediately see the benefits.
1. We map your current process, tasks' information from the current systems, skills matrix
2. We configure a tailor made solution. Make sure it fits your needs perfectly
3. We test the new way of working. Enjoy first results. Make sure it works well
We have changed our attitude – now we focus on optimization. When a new contract comes in, we don't need to hire additional staff. The return on investments in project is over 347% after 12 months.
You'll receive regular practical inspiration from us. You’ll always be in the know when it comes to new information about webinars, trainings, reports, articles and other current activities and events.
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